NICF- ITIL® Foundation Certificate in IT Service Management

Overview

This course is taught by experienced managers and consultants who are certified ITIL® Experts. It will provide essential understanding and skills on the fundamentals of managing IT as a total service over its entire service lifecycle. The course will cover ITIL®, internationally acknowledged as the best practice for such IT service management.

ITIL® is among the fastest growing IT management certifications worldwide. Just from 2009 to 2013 alone, the total ITIL® Foundation certifications were estimated to have more than doubled from 700,000 in 2009 to greater than 1,600,000 in 2013 (source: ITIL foundation certificate since 1994).

It is applicable and beneficial for any IT professional with at least one year of working experience. IT professionals who are more experienced and with other IT-related skills such as project management, will also benefit from the knowledge and higher competency that ITIL® will add to their existing skillset. 

Past participants of this course have included private individuals and those from MNCs, GLCs, government agencies and SMEs. The industry backgrounds of these individuals vary and these include finance, IT, manufacturing and service.

This course teaches IT service management practices, principles and concepts. Class exercises, workshops and quizzes are utilised extensively to reinforce the participants' understanding and practice of the concepts as well as in assessing their competency. The course also includes the ITIL® Foundation Exam leading to the ITIL® Foundation Certificate for successful participants.

Upon successful completion of this course, you will earn 13.5 PDUs (PM: 11, Business: 2.5) that can be used to maintain your PMP® credential. Note that for the purpose of PDU reporting by those with PMP® credentials, the PMI REP Provider Number of ISS is “2339”.

  • NICF- ITIL® Foundation Certificate in IT Service Management
  • NICF- ITIL® Foundation Certificate in IT Service Management

Enquiry

Please contact Ms. Maybelline NEO Manlin at tel: 65167646 or email for more details.

Facts

Class Time: 9:00am - 5:00pm

PDU: 13.5

PDU and PD hours are available for this course

In Collaboration with...

ITIL

ITIL® is a registered trade mark of AXELOS Limited
The Swirl logo™ is a trade mark of AXELOS Limited

PMI

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. 

This course is part of the IT Service Management Series offered by NUS-ISS.

Upcoming Classes

Class 106 Jul 2017 to 10 Jul 2017

Duration: 3 days

Session 1:

06 Jul 2017 to 07 Jul 2017

2 days

Session 2:

10 Jul 2017 to 10 Jul 2017

1 day

Class 207 Sep 2017 to 11 Sep 2017

Duration: 3 days

Session 1:

07 Sep 2017 to 08 Sep 2017

2 days

Session 2:

11 Sep 2017 to 11 Sep 2017

1 day

Class 302 Nov 2017 to 06 Nov 2017

Duration: 3 days

Session 1:

02 Nov 2017 to 03 Nov 2017

2 days

Session 2:

06 Nov 2017 to 06 Nov 2017

1 day

Course Details

  • Key Takeaways
  • Who Should Attend
  • What Will Be Covered
  • Fees & Funding
  • Exam & Certificate
  • Preparing for Your Course

Upon completion of this course, participants would be able to:

  • Understand service management as a practice
  • Understand the service lifecycle
  • Understand the roles, functions and models in service management
  • Apply key principles, concepts and processes to an IT service
IT professionals with at least one year of working experience in the development, execution or management of IT services; ranging from IT applications, IT infrastructure and IT support.
  • Introduction to ITIL® foundation
  • Service management as a practice
  • ITIL® service lifecycle
  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual service improvement
  • Basic application of concepts to an IT service situation

Format

Lectures, discussions, class exercises, workshops, quiz and certification exam 

 

Self-sponsored

Course fees and exam fees are payable as follows:

(a) Course Fees

International Students

S'poreans (below 40 years old)/ PRs (of any age)

SkillsFuture Mid-Career Enhanced Subsidy 
(i.e. S’porean aged 40 and above)

Workfare Training Support

Full course fee

S$1900

S$1900

S$1900

S$1900

7% GST on full course fee S$133 S$133 S$133 S$133

Less: Grant amount

-

(S$270)

(S$900)

(S$1805)

Total nett fee payable, including GST

S$2033

S$1763

S$1133

S$228

(b) Exam Fee

International Students/S'poreans/PRs1

Exam fee 

S$235

7% GST on fee

S$16.45

Total fee payable

S$251.45

Company-sponsored

Course fees and exam fees are payable as follows:

(a) Course Fees

International Students

S'poreans (below 40 years old)/ PRs (of any age)

SkillsFuture Mid-Career Enhanced Subsidy 
(i.e. S’porean aged 40 and above)

Workfare Training Support

 Enhanced Training Support for SMEs^

Full course fee

S$1900

S$1900

S$1900

S$1900

S$1900

7% GST on full course fee S$133 S$133  S$133 S$133 S$133

Less: Grant amount

-

(S$270)

(S$900)

(S$1805)

(S$900)

Total nett course fee payable, including GST

S$2033

S$1763

S$1133

S$228

S$1133

(b) Exam Fees

International Students/S'poreans/PRs1

Exam fee 

S$235

7% GST on fee

S$16.45

Total fee payable

S$251.45

*Companies will be required to submit the training grant for ISS endorsement in the Skillsconnect system before course start date OR no later than 30 days after course start date

Application is via Skillsconnect. You may wish to refer to Skillsconnect guide 4.1 for more information.

^For more information on Enhanced Training Support for SMEs, click here.

1up to 70% CITREP+ funding (for Professionals) and 100% CITREP+ funding (for Students / NSF) is available for the net payable exam fee

This course is aligned to the National Infocomm Competency Framework (NICF) and accredited by SSG. Absentee payroll subsidy is available for eligible companies and companies on a short work week system will receive the absentee payroll subsidy based on their employees' current income. Please visit www.ssg.gov.sg for full details


CITREP+ Endorsement

CITREP+

CITREP+ supports:

  • up to 70% of the exam fees, capped at $500 (exam only) per trainee for Professionals
  • up to 100% of the exam fees, capped at $500 (exam only) per trainee for Students and/or Full-Time National Service (NSF). For more details, please refer to CITREP+ Claim Application Guide

Funding support is eligible for Singapore citizens. Valid for examinations commencing on or before 31 March 2018. Terms and conditions apply. Please visit www.imda.gov.sg/citrep for full details.

Certificate of Completion

The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.

WSQ Assessment

  • Broad Schedule of Assessment:  3rd day of course
  • Passing Criteria: Achieve above 50% for each question in the WSQ quiz (open book written test) and achieve the specified objectives of the case scenario workshops
  • Assessment Methods: Workshops, open book quiz. For certification exam, refer to ‘Exam Overview’ below

Upon passing the assessment, Statement of Attainment (SOAs) will be issued to certify that the participant has passed the following Competency Units:

  • IT-IS-501S-1 Develop policy for user support procedures
  • IT-IS-301S-1 Provide first-level support

Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency units. ISS reserves the right not to disclose any information on the course assessment process.

Exam Overview

The course also includes the ITIL® Foundation Exam which leads to the ITIL® Foundation Certificate for successful participants.

The 60-minute, 40 questions, multiple-choice ITIL® certificate exam is scheduled on the last day of the course.  Passing mark is at least 26 correct answers out of the 40 questions.

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available. User ID and password will be provided in the participant’s kit.

Venue

Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Singapore 119615 

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to isstraining@nus.edu.sg or call 6516 2093 if you have any enquiry or feedback.

Course Resources

Develop your Career in the Following
Training Roadmap(s)

Please click on the discipline(s) to view the training roadmap of related courses to assess your training needs and goals.

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