Executive Education Programmes designed to build capabilities in infocomm and digital business.
Course Planner 2017
Courses with PDUs
We offer five practice-based graduate programmes focusing on information technology (IT) and data science.
Clusters of expertise focusing on building leadership, best practice, and capability development in areas of Digital Government and Smart Health.
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Do you feel that your IT processes (e.g. for projects, software development, operations, infra management etc) are too complex, too bureaucratic, too slow, have too much documentation and don’t satisfy your users and customers?
One good way to improve this situation is to make use of Lean IT best practices.
Lean IT is the extension of Lean principles applied to IT products and services. Lean IT can be interpreted as an IT process improvement strategy; a way to design, transform and run the IT business so as to maximise customer value and reduce waste. It focuses on improving value, efficiency and speed, through reduction of waste within the value delivery processes of an IT organisation.
The Lean concept has a great impact on the culture of an organisation as it empowers employees to participate in the optimisation of processes. The principles of Lean IT are applicable to all organisations with IT operations regardless of industry or sector.
Lean IT is complementary to other frameworks and methods such as ITIL®, PMP®, CMMI® and COBIT®. These frameworks provide guidelines on best-practice processes but do not provide much guidance on how the implementation details of the processes can be optimised to reduce waste and increase value to the customer/user. Lean IT provides this complementary aspect.
Lean IT is also complementary to agile methods such as SCRUM. For example, SCRUM recommends reflecting on completed SCRUM processes for improvement (e.g. via sprint retrospective) but SCRUM does not give much guidance on how to improve. Again, Lean IT provides this complementary aspect.
Lean companies are arguably more successful than non-lean companies in terms of business value and retaining talent, and their success is more sustainable over time.
This course teaches Lean IT Foundation principles and concepts. Class exercises, workshops and quiz are used extensively to reinforce the participants' understanding and practice of the concepts as well as assess the competence of the participants. The course also includes the Lean IT Foundation Exam which leads to the Lean IT Foundation Certificate for successful participants.
The 60-minute, 40 questions, multiple-choice Lean IT Foundation certificate exam is scheduled on the last day of the course.
Upon completion of this course, participants would be able to:
Upon successful completion of this course, you will earn 14.5 PDUs (PM: 10.5, Leadership: 2, Business: 2) that can be used to maintain your PMP® credential. Note that for the purpose of PDU reporting by those with PMP® credentials, the PMI REP Provider Number of ISS is “2339”.
Please contact Ms. Maybelline NEO Manlin at
tel: 65167646 or
email for more details.
Class Time: 9:00am - 5:00pm
PDU and PD hours are available for this course
NUS-ISS is a EXIN Accredited Training Organisation & Accredited Exam Organisation
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
This course is part of the IT Service Management Series offered by NUS-ISS.
Duration: 3 days
13 Jul 2017 to 14 Jul 2017
17 Jul 2017 to 17 Jul 2017
30 Nov 2017 to 01 Dec 2017
04 Dec 2017 to 04 Dec 2017
IT professionals who are involved in the development, support and management of IT services; ranging from IT applications, IT infrastructure to IT support.
Lectures, class exercises and quiz
Course fees and exam fees are payable as follows:
(a) Course Fees
S'poreans (below 40 years old)/ PRs (of any age)
SkillsFuture Mid-Career Enhanced Subsidy
(i.e. S’porean aged 40 and above)
Workfare Training Support2
Full course fee
Nett course fee
7% GST on nett course fee
Total nett course fee payable, including GST
Less additional funding if eligible under various schemes#
Total nett course fee payable, including GST, after additional funding from the various funding schemes
(b) Exam Fees
7% GST on fee
Total fee payable
Enhanced Training Support for SMEs3
Fee payable to NUS-ISS
Actual financial outlay by company
1Mid-Career Enhanced Subsidy
2Workfare Training Support (WTS)
3Enhanced Training Support for SMEs (ETSS)
Course participant is eligible for only one funding scheme.
#Application for additional funding under the various schemes are to be claimed by the company after completion of course. Claims are submitted via Skillsconnect. You may wish to refer to Skillsconnect guide 4.1 for more information.
This course is aligned to the National Infocomm Competency Framework (NICF) and accredited by SSG. Absentee payroll and up to 70% SSG funding of the course fee is available for eligible participants (Singapore Citizens and Permanent Residents). Absentee payroll subsidy is available for eligible companies and companies on a short work week system will receive the absentee payroll subsidy based on their employees' current income. Please visit www.ssg.gov.sg for full details.
The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.
Upon passing the assessment, Statement of Attainment (SOAs) will be issued to certify that the participant has passed the following Competency Units:
Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency units. ISS reserves the right not to disclose any information on the course assessment process.
Find out more.
WIFI access will be made available. User ID and password will be provided in the participant’s kit.
Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.
All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.
Please feel free to write to firstname.lastname@example.org or call 6516 2093 if you have any enquiry or feedback.
Please click on the discipline(s) to view the training roadmap of related courses to assess your training needs and goals.
Be a recognised IT Service Management expert with ITIL® and improve the whole IT service delivery lifecycle.
Learn about the process elements involved in identifying and introducing service management improvements, and issues surrounding service retirement.
Learn the processes associated with the Operational Support and Analysis of services and service delivery.