Jamie Donoghue

Profile

Jamie, originally from the UK, has over 17 years of experience in the IT industry working for best in class companies in the UK, Australia and Asia.

His IT Project and Service Management experience spans the full breadth of IT functions including:

• IT Management Consultant (Governance, Project Office, Operations)
• Best Practices Trainer (CGEIT, COBIT, PRINCE2, PMP, ITIL)
• Asia Regional Service Manager (Service Strategy, Governance and CSI)
• Global Service Desk Manager (Service Transition and Operations)
• Project Manager to a wide and diverse range of projects of varying complexity(PRINCE2, PMBOK)
• Technical Trainer (Microsoft, EMC, Computer Associates, Dell, HP, IBM)
• Technical Specialist (Service Design, Operations and Architecture)

With an extensive track record of success demonstrated in strategy, design, architecture and technology, Jamie’s expertise centers around achieving real organisational benefits by applying effective management practices, organisational change, improvement and the pragmatic application of technologies.

Like no other ITSM consultant, Jamie is able to translate standards and frameworks to practical and technical solutions that have real relevance for IT management and staff.

As a Senior Consultant and IT Management expert for UXC, he is currently advising and guiding organisations to; review, establish and improve IT Management, processes and procedures for optimal performance.

Jamie is a recognised, in-demand trainer for ITIL, PRINCE2, PMP and COBIT training programmes and delivers UXC’s Master Classes addressing ITIL processes such as: Incident, Problem, Change, Release, Configuration and Service Level Management, as well as the full breadth of the ITIL Lifecycle stages – Service Strategy, Service Design, Service Transition, Service Operation and Continuous Service Improvement.

Like his consulting, Jamie’s training style is highly regarded, due to his ability in relating academic certification training to reality. He draws from his rich IT Service Management, technical specialism and consulting background to embed a great level of relevance, understanding, reality and entertainment into his training courses.

His experience gained at IT world leaders Dell Australia, Fujitsu Services UK Ltd and Orange Asia have empowered Jamie with a deep understanding of the inner workings of IT from ground support staff to senior management level and this experience directly reflects in his ability to effectively train, consult and communicate with staff at all levels of maturity.

What I Teach