09 Mar 2015
THOUGHT LEADERSHIP: Seamless Customer Experience: Omnichannel's Secret Weapon
Tamsin Greulich-Smith, Member, IT Strategy & Management, NUS-ISS
Omnichannel isn’t a new concept. The promise of seamless, consistent customer experience, across engagement channels, blending online and offline services for one holistic offering, is made real through Omnichannel applications...
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