Key Takeaways
- Apply Jobs-To-Be-Done techniques to define workflow context, desired outcomes and constraints.
- Analyse AI agent capabilities, components and limitations in relation to business workflows.
- Construct agentic workflows by defining goals, subtasks, tools and refinement loops.
- Build a no-code single agent using tools, memory, structured outputs and Retrieval-Augmented Generation using Microsoft Copilot Studio.
- Build and orchestrate a no-code multi-agent solution with appropriate safety, reliability, accountability and governance considerations using Microsoft Copilot Studio.
Who Should Attend
Professionals involved in business process improvement, workflow redesign, digital transformation, product or service design, and technology-enabled innovation who want to prototype AI-agent solutions without coding.
Pre-requisites
No prior programming experience is required. Participants should have basic digital literacy and an interest in improving business workflows using AI-enabled no-code tools. Microsoft Copilot Studio account will be provided for use throughout the three-day workshop.
What Will be Covered
- User-centric product design and Jobs-To-Be-Done problem definition
- AI agent characteristics, components, capabilities and limitations
- Agentic workflow construction and business workflow redesign
- Tools, memory, context windows and structured outputs
- Retrieval-Augmented Generation and single-agent development
- Multi-agent orchestration
- Safety, reliability, accountability and governance
- Hands-on CRM-based demonstrations, workshops and group projects
Fees & Subsidies
SkillsFuture Singapore (SSG) Funding 2026 (Effective 1 July)
| Fee Component | Full Course Fees | Singapore Citizens & PRs Aged 21 Years and Above (70% Funding Support) | Singapore Citizens Aged 40 Years and Above (90% Funding Support) | Enhanced Training Support for SMEs (ETSS) (90% Funding Support) |
|---|
| Full Course Fee | S$2,850.00 | S$2,850.00 | S$2,850.00 | S$2,850.00 |
| SSG Funding | - | S$1,995.00 | S$1,995.00 | S$1,995.00 |
| Nett Course Fee | S$2,850.00 | S$855.00 | S$855.00 | S$855.00 |
| 9% GST on Nett Course Fee | S$256.50 | S$76.95 | S$76.95 | S$76.95 |
| Additional Funding if Eligible Under Various Schemes | - | - | S$570.00 | S$570.00 |
| Total Nett Course Fee Payable, Including GST | S$3,106.50 | S$931.95 | S$361.95 | S$361.95 |
|---|
Note:
- SSG Funding is available to qualified individuals, subject to meeting the attendance requirement and passing of assessment.
- All self-sponsored Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for course fees. For more information about SkillsFuture Credit, click here.
- SME fees are applicable only to participants who are sponsored by small and medium enterprises.
- SSG funding is subjected to availability.
Certificate
The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course and passed the required assessments.
Preparing for Your Course
NUS-ISS Course Registration Terms and Conditions
Find out more.
NUS-ISS and Learner’s Commitment and Responsibilities
Find out more.
WIFI Access
WIFI access will be made available to participants.
Venue
NUS-ISS
25 Heng Mui Keng Terrace
Singapore 119615
Click HERE for directions to NUS-ISS
In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.
Course Confirmation
All classes are subject to confirmation and NUS-ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by NUS-ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.
General Enquiry
Please feel free to write to ask-iss@nus.edu.sg if you have any enquiry or feedback.