NUS
 
ISS
 

Change Management and Project Delivery in Complex Environments

Overview

Part of -
Duration 6 days
Course Time 9.00AM - 5.30PM
Enquiry Please email ask-iss@nus.edu.sg for more details.

As organisations accelerate digital transformation and technology-enabled change, success depends not only on delivering solutions, but also on achieving adoption, sustained behavioural change, and measurable business outcomes.

This course is designed for professionals transitioning from specialist or practitioner roles into leadership positions, where success increasingly depends on influencing people, aligning stakeholders, and guiding organisations through change.

Participants will develop the knowledge and practical skills required to diagnose organisational change challenges, assess readiness, engage stakeholders, manage resistance, and lead change initiatives in complex environments. Through a combination of systems thinking, organisational change frameworks, and applied workplace scenarios, participants will learn how to translate digital and organisational change strategies into effective action.

The course emphasises the human and organisational dimensions of transformation, covering topics such as organisational culture, stakeholder engagement, communication, leadership, behaviour change, and adoption measurement. Participants will also explore recognised change approaches and develop practical strategies to reinforce, sustain, and continuously improve change outcomes.

Throughout the course, Participants will apply their learning to real-world organisational contexts, enabling them to address change challenges that are directly relevant to their workplace.


Key Takeaways

  • Diagnose organisational change challenges by analysing the organisational, technological and behavioural factors influencing digital transformation.  
  • Analyse organisational readiness and design evidence-informed change strategies by selecting and applying appropriate change leadership frameworks
  • Apply leadership, communication and stakeholder engagement approaches to guide individuals and teams through organisational change while responding to resistance and uncertainty. 
  • Evaluate organisational adoption and develop strategies to reinforce, sustain and continuously improve change outcomes. 



Who Should Attend

  • Technology professionals who are practitioners or emerging team leads transitioning to a management role
  • Tech adjacent professionals in product or digital management careers transitioning to management roles
  • Non-tech functional managers who have to drive product and digital initiatives in their domains.  

- Learners are expected to do pre-reading and prep as specified in the curriculum.




What Will Be Covered

  • Topic 1: Understanding Change
  • Topic 2: Diagnosing & Designing Change
  • Topic 3: Leading People Through Change
  • Topic 4: Evaluating & Sustaining Change



Certificate

Certificate of Completion
Participants have to meet a minimum attendance rate of 75% and are required to pass the assessment to be issued a Certificate of Completion.



Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

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NUS-ISS and Learner’s Commitment and Responsibilities

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WIFI Access

WIFI access will be made available to participants.

Venue

NUS-ISS
25 Heng Mui Keng Terrace
Singapore 119615

Click HERE for directions to NUS-ISS

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and NUS-ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by NUS-ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to ask-iss@nus.edu.sg if you have any enquiry or feedback.




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Course Resources

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