NUS
 
ISS
 
NUS ISS

Digital Resilience

Keep your IT running smoothly & error-free, scale well to meet growing business, and avoid the losses & penalties arising from resilience issues.

Overview

Part of -
Duration 3 days
Course Time 9:00am - 5:30pm
Enquiry Please email ask-iss@nus.edu.sg for more details.

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Joint NUS-ISS and Singapore Computer Society Certification Programme

Digital systems have become mission-critical for businesses and indispensable for individuals.

This is evident from the significant public impact, widespread media coverage, and severe penalties faced by companies and their leaders when digital resilience issues occur – e.g. unscheduled system downtime, or poor system performance, or major functional errors.

Notable foreign examples include banks having penalties for the organisation and their leaders due to disruptive system downtime; chaotic system performance for online booking of popular concerts; and miscalculation of financial grants for hundreds of thousands of students.

Singapore also has had its share of digital resilience incidents.

Arising from above, organisations recognise the importance of system resilience, and as such, are investing heavily in hardware, software, and skilled personnel to ensure their systems remain robust.

These efforts aim to maintain smooth business operations, meet customer expectations, scale effectively with growing demand, and avoid the financial and reputational damage caused by system failures.

This course caters to the need for skilled personnel and equips IT professionals with best practices across the entire system lifecycle, to enable them to manage systems effectively and ensure high resilience.

Upcoming Classes

Class 1: 10 to 12 June 2026 (Full Time)
Duration: 3 Days
When: 10, 11 & 12 June 2026
Time: 9:00am to 5:30pm

Class 2: 19 to 21 August 2026 (Full Time)
Duration: 3 Days
When: 19, 20 & 21 August 2026
Time: 9:00am to 5:30pm

Class 3: 19 to 21 Oct 2026 (Full Time)
Duration: 3 Days
When: 19, 20 & 21 Oct 2026
Time: 9:00am to 5:30pm

register now

Registration Instructions

Self-sponsored Participants

  • Register for the course by clicking on the "Register Now" button above
  • You may refer to the User Guide for Learner

Company-sponsored Participants

  • You will have to be registered for the course by someone from your company who has an account on the LifeLong Learning Portal (L³AP)
  • The person in-charge may register you for the course by:
    • Generating a corporate registration link for you to register for the course
      • After the link is generated, you must:
        1. Click on the corporate registration link after logging in
      • If you do not follow the above instructions, you will be registered for the course as self-sponsored
    • Registering you for the course backend
      • You will still be required to log in to L³AP and complete your registration by clicking on the "Register Now" button above
  • You may refer your HR/L&D POC to the User Guide for Company

Key Takeaways

At the end of this course, the participants will be able to have the competencies in the below to OPTIMISE and IMPROVE the RESILIENCY of their digital systems:

  • DEFINE optimal cost-effective resilience targets for digital services and manage expectations accordingly, as well as collaborate with users on business requirements that facilitate such resiliency 
  • DESIGN for below capabilities using industry best practices
    • Availability
    • Recoverability/Maintainability
    • Performance
  • BUILD & TEST the services using best practices (e.g. "shift-left"; scaling tests, failure recovery tests etc) 
  • OBSERVE through relevant observability and monitoring tools and best practices including use of AI  
  • OPERATE with best practices to keep up with changing risks and rising costs to ensure high resilience


Who Should Attend

The course is designed for:
• IT Managers
• Solution Architects
• Application System Team Leads
• DevSecOps Team Lead/Manager
• Senior developers
• Ops / SRE members
• Incidence/Crisis team members

Pre-requisites
• Currently in above roles, or equivalent
• Have at least 3 years of working experience in designing, developing or managing  digital services (3 years can include relevant time from earlier job roles) 


What Will Be Covered

  • DEFINE optimal cost-effective availability and performance targets for the digital services and error budgets (from Google’s Site Reliability Engineering methodology) or other techniques to maintain low tech debt to achieve this; as well as collaborate with users on choice of business requirements (e.g. whether really need real-time updates vs near real-time) that potentially reduce complexity and facilitate resiliency
  • DESIGN for capabilities such as:
    • Availability - through applying relevant best practices for redundancy, distribution etc
    • Recoverability/Maintainability - through modularity and flexibility
    • Performance - through relevant scaling and optimised design for good performance, as well as designing to avoid bottlenecks 
  • BUILD & TEST the services using best practices such as "shift-left" development; thorough automated functional and non-functional testing including relevant scaling tests, performance tests, failure recovery tests and observability tests; use of safe progressive releases
  • OBSERVE through relevant observability and monitoring tools and best practices including monitoring for infra, applications and users; also, use of AI to speed up problem diagnosis and resolution
  • OPERATE to ensure high resilience through best practices such as ongoing proactive risk management, continuous improvements (e.g. chaos engineering from Netflix e.g. via AWS Fault Injection Simulator, tuning, capacity planning & upgrades, Google SRE’s Elimination of Toil), good incident/crisis management plans and processes (including Google SRE’s Blameless Post-Mortem)


Fees & Subsidies

The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course and pass the required assessments.


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Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

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NUS-ISS and Learner’s Commitment and Responsibilities

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WIFI Access

WIFI access will be made available to participants.

Venue

NUS-ISS
25 Heng Mui Keng Terrace
Singapore 119615

Click HERE for directions to NUS-ISS

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and NUS-ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by NUS-ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to ask-iss@nus.edu.sg if you have any enquiry or feedback.



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