ITIL® Intermediate Certificate: Planning Protection & Optimisation (PPO)

Overview

This is one of the ITIL® Intermediate Level courses leading to the ITIL® Expert Certificate. You may refer to the official ITIL® Credit Profiler on suitable course combinations that will lead to the Expert certification.

The 5-day course immerses participants in the practical aspects of the ITIL® Service Lifecycle and processes associated with providing cost justifiable IT services that are aligned with the customer needs. The primary focus of this course is on the Capacity, Availability, IT Service Continuity, Information Security and Demand Management processes.

Upon successful completion of this course, you will earn 25 PDUs (PM: 25) that can be used to maintain your PMP® credential. Note that for the purpose of PDU reporting by those with PMP® credentials, the PMI REP Provider Number of ISS is “2339”.

  • ITIL® Intermediate Certificate: Planning  Protection & Optimisation (PPO)
  • ITIL® Intermediate Certificate: Planning  Protection & Optimisation (PPO)

Enquiry

Please contact Ms. Sherlyn LIM at tel: 65165777 or email for more details.

Facts

PDU: 25

PDU and PD hours are available for this course

In Collaboration with...

ITIL

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited used under permission of AXELOS Limited. All rights reserved.
 

PMI

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. 

This course is part of the IT Service Management Series offered by NUS-ISS.

Course Details

  • Key Takeaways
  • Who Should Attend
  • What Will Be Covered
  • Fees
  • Exam & Certificate
  • Preparing for Your Course
  • How to understand and manage the customer needs
  • How to design IT services that will meet those needs

The course is designed for:

  • IT professionals involved in IT service management implementation and improvement programmes
  • IT professionals, business managers and business process owners involved in Capability, Availability, IT Service Continuity, Information Security and Demand Management processes

Pre-requisite

ITIL® Foundation v3 Certificate (or v3 Foundation Bridge certificate)

  • Introduction and overview
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Demand management
  • Challenges, critical success factors & risk
  • Planning, protection and optimisation roles and responsibilities
  • Technology & implementation considerations
  • PPO simulation

Format

Lectures, discussions, class exercises, workshops, quiz and certification exam

International Participants/S'poreans/PRs

Full course fee

S$3080

Exam fee

S$295

7% GST on full course fee and exam fee

S$236.25

Total nett fee payable, including GST

S$3611.25

Certificate of Completion

The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.

Exam Overview

Examination will be conducted on the last day of the course. It comprises 8 multiple choice, scenario-based, gradient scored questions to be completed within 90 minutes. The passing mark is 70%.

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available. User ID and password will be provided in the participant’s kit.

Venue

Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Singapore 119615 

Click here for directions to NUS-ISS.

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to isstraining@nus.edu.sg or call 6516 2093 if you have any enquiry or feedback.

Course Resources

Develop your Career in the Following
Training Roadmap(s)

Please click on the discipline(s) to view the training roadmap of related courses to assess your training needs and goals.

IT Service Management

Be a recognised IT Service Management expert with ITIL® and improve the whole IT service delivery lifecycle.

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