Executive Education Programmes designed to build capabilities in infocomm and digital business.
Course Planner 2018
Courses with PDUs
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We offer five practice-based graduate programmes focusing on information technology (IT) and data science.
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Clusters of expertise focusing on building leadership, best practice, and capability development in areas of Digital Government and Smart Health.
Explore customised services and partnerships to develop your organisation's internal leadership and digital capabilities.
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Meet the NUS-ISS Team and learn about our story and achievements.
This is one of the ITIL® Intermediate Level courses leading to the ITIL® Expert Certificate. You may refer to the official ITIL® Credit Profiler on suitable course combinations that will lead to the Expert certification.
The 5-day course immerses participants in the practical aspects of the ITIL® Service Lifecycle and processes associated with providing cost justifiable IT services that are aligned with the customer needs. The primary focus of this course is on the Capacity, Availability, IT Service Continuity, Information Security and Demand Management processes.
Upon successful completion of this course, you will earn 25 PDUs (PM: 25) that can be used to maintain your PMP® credential. Note that for the purpose of PDU reporting by those with PMP® credentials, the PMI REP Provider Number of ISS is “2339”.
Please contact Ms. Sherlyn LIM at
tel: 65165777 or
email for more details.
PDU and PD hours are available for this course
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
This course is part of the IT Service Management Series offered by NUS-ISS.
ITIL® Foundation v3 Certificate (or v3 Foundation Bridge certificate)
Full course fee
7% GST on full course fee and exam fee
Total nett fee payable, including GST
The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.
Examination will be conducted on the last day of the course. It comprises 8 multiple choice, scenario-based, gradient scored questions to be completed within 90 minutes. The passing mark is 70%.
Find out more.
WIFI access will be made available. User ID and password will be provided in the participant’s kit.
Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Click here for directions to NUS-ISS.
In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.
All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.
Please feel free to write to email@example.com or call 6516 2093 if you have any enquiry or feedback.
Please click on the discipline(s) to view the training roadmap of related courses to assess your training needs and goals.
Be a recognised IT Service Management expert with ITIL® and improve the whole IT service delivery lifecycle.