Communicating and Managing Change


The introduction of new technologies and the continual evolution of existing IT systems presents incredible opportunities and simultaneous challenges to the modern organisation. Technology alone cannot transform a business. It is critical that the people involved in the implementation and utilisation of new solutions are willing to embrace them as well. An understanding of change management principles can greatly improve the project manager’s chance of success in introducing IT or digital change.

In a rapidly changing business environment driven by IT and digitalisation, the ability for a business to continually adapt to take advantage of new opportunities requires the development of a strong change culture and a skilled, change-ready workforce.  This not only helps to ensure success but just as critically helps to avoid being left behind and rendered obsolete. The effective application of change management and communication techniques to IT and digitisation projects will significantly improve the chance of success for change initiatives. Thus, managers who are leading change management project teams must be equipped with the necessary skills and appropriate toolkit to embark on the transformation journey.

The NUS-ISS Change Management for IT Projects draws extensively upon the practitioner experience of our lecturers. Having delivered complex, large scale change programmes locally and internationally, our course lecturers will share the frameworks and tools they have applied in industry settings. In the process, common pitfalls will be highlighted, with expert advice on how to overcome or avoid them.

The course is designed to address the particular challenges associated with the implementation of new IT systems or technologies, although the principles of change management, and the frameworks taught, could be applicable for all change management situations. The programme is delivered using blended learning techniques including experiential role-play, and hinges around IT case study activities to support participants in practical application of the skills taught.

Upon successful completion of this course, you will earn 19.5 PDUs (Business: 12.5, Leadership: 7) that can be used to maintain your PMP® credential. Note that for the purpose of PDU reporting by those with PMP® credentials, the PMI REP Provider Number of ISS is “2339”.
Part of -
Duration 3 days
Course Time 9:00am - 5:00pm
PDU 19.5
PDU and PD hours are available for this course
Enquiry Please contact Ms. Jessie NEO at tel: 66017921 or email for more details.

Key Takeaways

On completion of the course, the participants would be able to:

  • Understand the underlying principles of change management and communications
  • Devise communication, change management and knowledge management approaches to support IT and digitalisation project objectives
  • Recognise common consequences of IT change, including resistance to change among stakeholders, and select appropriate interventions to address them
  • Identify and map stakeholders and determine appropriate engagement strategies to support the change initiative
  • Understand the importance of, and opportunities for, knowledge management through the change process
  • Determine when and how to apply a variety of change management, information management, and communications planning tools, templates and checklists


Who Should Attend

  • Chief Information Officers
  • Chief Technology Officers
  • Chief Digital Officers
  • Change Managers
  • Project Managers
  • IT Managers
  • Marketing Managers
  • Those responsible for introducing new technologies or IT systems to an organisation

What Will Be Covered

  • Fundamentals of change management and communications
  • Vision for IT change
  • Stakeholder engagement
  • Communicating IT change
  • Managing internal and external communications
  • Enabling IT change through organisational alignment, motivation and training


The course will be delivered through a series of interactive lectures, with a strong participative theme. Workshop activities and case studies will help participants to develop their understanding and embed skills. 


Certificate of Completion

The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.

Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

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NUS-ISS and Learner’s Commitment and Responsibilities

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WIFI Access

WIFI access will be made available. User ID and password will be provided in the participant’s kit.


Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Singapore 119615 

Click here for directions to NUS-ISS.

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to or call 6516 2093 if you have any enquiry or feedback.


Dr. HOE Siu Loon

Principal Lecturer & Consultant, Smart Health Leadership Centre View Profile >

Ms. Tamsin Emma Maria GREULICH-SMITH

Chief, Smart Health Leadership Centre View Profile >

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