NUS
 
ISS
 

Platform Analytics for Strategy & Operations

Establish the frameworks to measure health, forecast supply-demand imbalances and operationalise decisions through real-time AI decision systems across multi-sided platforms.

Overview

Part of -
Duration 4 days
Course Time
Enquiry Please contact ask-iss@nus.edu.sg for more details.
Running a multi-sided platform requires constant strategic and operational decisions: determining which side needs more investment, whether supply is keeping pace with demand, where to adjust algorithmic controls, and when a production model is doing more harm than good. These decisions depend entirely on robust analytics.

Most programmes treat metrics design, machine learning operations (MLOps), and governance as separate disciplines. This course integrates them through the entire planning-to-execution loop of multi-sided platforms. Participants will learn the full operational lifecycle, not just how to deploy a model, but how to diagnose whether the platform is healthy, what to do when it isn't and how to maintain trust while acting at speed.

Key Takeaways

At the end of the course, you are expected to be able to:

  • Design platform health metrics, operational telemetry, and forecasting systems for multi-sided environments.
  • Architect and deploy real-time ML inference systems with appropriate monitoring and maintenance practices.
  • Implement governance, fairness and trust/safety analytics for platform operations.



Who Should Attend

This course is suitable for:

  • Early-to-mid career Data Scientists and ML Engineers responsible for operational performance and trustworthy algorithmic execution on platforms.
  • Data Engineers building real-time serving, telemetry, and monitoring infrastructure.
  • Product analytics or platform analytics professionals responsible for platform health measurement, forecasting, and operational decision support.

Pre-requisites

  • Proficiency in Python programming.
  • Working knowledge of machine learning model development and evaluation.
  • Basic familiarity with cloud infrastructure or containerised deployment.

 

What to Bring

No printed copies of course materials are issued.
Participants must bring their internet-enabled computing device (laptops, tablet etc) with power charger to access and download course materials.

If you are bringing a laptop, please see below for the tech specs:

Minimum

Recommended

Operating Systems

• Windows 7, 8, 10 or
• Mac OS

Laptop running the latest
version of either Windows or
Mac OS

System Type

32-bit

64-bit

Memory

8 GB RAM

16+ GB RAM

Hard Drive

256 GB disk size

Others

• An internet connection – broadband wired or wireless
• Installation permissions (non-company laptops) 
• Keyboard
• Mouse/Trackpad
• Display
• Power adapter (laptop battery might run out)

DirectX 10 graphics card for graphics hardware acceleration





What Will Be Covered

  • Establish the frameworks for measuring and anticipating cross-side dynamics
    • Participants will diagnose platform health across dimensions of efficiency, reliability, safety, scalability, and adaptability. The curriculum covers operational telemetry, funnel instrumentation, and time-series models for multi-sided demand and supply forecasting, culminating in simulation-based testing.
  • Structural patterns required to operationalise decisions at scale.
    • Participants will rigorously compare synchronous versus asynchronous serving and model cascade architectures. It covers online feature retrieval, caching strategies, and low-latency optimisation techniques such as quantisation and batching.
  • Address system maintenance and the auditing of algorithmic fairness in production environments.
    • Participants will implement data and concept drift detection, distinguishing genuine degradation from seasonal platform shifts. You will structure shadow deployments, automate retraining pipelines, and conduct disparate impact analyses to detect bias across distinct platform sides.
  • Tackle anomaly detection and the application of synthetic data.
    • Participants will develop data-driven abuse detection for fraud patterns and coordinated inauthentic behaviour. The course concludes with synthetic data generation techniques utilised for both privacy-preserving analytics and augmenting rare-event training data.



Fees & Subsidies

SkillsFuture Singapore (SSG) Funding 2026 (Effective 1 July)

Fee ComponentFull Course Fees

Singapore Citizens & PRs Aged 21 Years and Above (70% Funding Support)

Singapore Citizens Aged 40 Years and Above (90% Funding Support)Enhanced Training Support for SMEs (ETSS) (90% Funding Support)
Full Course FeeS$3,800.00

S$3,800.00

S$3,800.00S$3,800.00
SSG Funding-

S$2,660.00

S$2,660.00S$2,660.00
Nett Course FeeS$3,800.00

S$1,140.00

S$1,140.00S$1,140.00
9% GST on Nett Course FeeS$342.00

S$102.60

S$102.60S$102.60
Additional Funding if Eligible Under Various Schemes-

-

S$760.00S$760.00
Total Nett Course Fee Payable, Including GSTS$4,142.00

S$1,242.60

S$482.60S$482.60

 

Note:

  1. SSG Funding is available to qualified individuals, subject to meeting the attendance requirement and passing of assessment.
  2. All self-sponsored Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for course fees. For more information about SkillsFuture Credit, click here.
  3. SME fees are applicable only to participants who are sponsored by small and medium enterprises.
  4. SSG funding is subjected to availability.



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Certificate

The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course and pass the required assessments.



Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available to participants.

Venue

NUS-ISS
25 Heng Mui Keng Terrace
Singapore 119615

Click HERE for directions to NUS-ISS

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and NUS-ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by NUS-ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to ask-iss@nus.edu.sg if you have any enquiry or feedback.




Course Resources

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