GOH Boon Nam

Chief, Digital Agility Practice


Boon Nam has over 25 years of management experience in IT, holding management portfolios in IT planning, architecture, governance, quality and process improvement, application development, operations, human resource development, financial management and outsourcing. He has also developed and implemented various IT management processes, and successfully led IT organisations in achieving CMM / CMMI Level 3. He was also engaged in national IT efforts including marketing CITPM to regional computer societies as the then Secretary of the Special Regional Interest Group on Certification in the South East Asia Regional Computer Confederation as well as being the Honorary Secretary in initiating the set up of the National Infocomm Competency Centre (both organizations being predecessors to current regional and national IT competency organizations). At ISS, he oversees the Digital Agility practice area – i.e. teaching, consultancy and applied research in the area of business agility and the digital-enablement of such agility. In addition, he also teaches and consults on enterprise architecture and digital leadership.

Educational Qualifications/Professional Certifications

  • Certified Business Analysis Professional, 2013
  • AIIM BPM Master, 2010
  • Certified in Governance of Enterprise IT, 2008
  • TOGAF Certified (Enterprise Architect), 2008
  • ITIL® Expert (IT Service Management), 2008
  • Certification in IT Project Management (Senior), 2007
  • Chartered IT Professional, 1993
  • B.Sc (Building); National University of Singapore, 1985

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    Academic and Professional Experience

    • Chief, IT Service Management Practice, National University of Singapore, 2015 - Present. 
    • Chief, New Initiatives and Strategic Planning, National University of Singapore, January 2008 - 2015.
    • Deputy Director, Business Information Systems 1, Housing & Development Board, 2006 - 2008.
    • Deputy Director, IT Operations Section, Housing & Development Board, 2003 - 2006.
    • Head, Estate Services Systems Unit, Housing & Development Board, 1999 - 2003.
    • Assistant Director, Housing Division, Ministry of National Development, 1996 - 1999 (secondment).
    • Head, Financial & Accounting Systems, Housing & Development Board, 1994 - 1996.
    • Team Leader, Database Development Unit, Housing & Development Board, 1991 - 1994.
    • Systems Analyst/Programmer, Financial & Accounting Systems, Housing & Development Board, 1988 - 1991.
    • Contracts Officer, Contracts & Admin Dept, Housing & Development Board, 1985 - 1988.

    Membership and Professional Activities

    • British Computer Society – Member and Chartered IT Professional
    • Singapore Computer Society – Senior Member
    • ISACA – Member

    Research Interests

    • IT Service Management
    • Enterprise Architecture
    • Business Analysis & Process Improvement


    • SG5222 IT Service Management
    • SG5211 Business Process Management
    • NICF - Specialist Diploma in Enterprise Architecture

    What I Teach

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