• Certified SAFe 4 (Scaled Agile Framework v4) Program Consultant, 2020 
• ICAgile Certified Professional - Agile Coaching (ICP-ACC), 2019
• Certified Business Analysis Professional, 2013
• AIIM BPM Master, 2010
• Certified in Governance of Enterprise IT, 2008
• TOGAF Certified (Enterprise Architect), 2008
• ITIL^® Expert (IT Service Management), 2008
• Certification in IT Project Management (Senior), 2007
• Chartered IT Professional, 1993
• B.Sc (Building); National University of Singapore, 1985

ITIL^® is a registered trade mark of the AXELOS Limited.

• Chief, Digital Agility Practice, National University of Singapore, 2018 - Present. 
• Chief, IT Service Management Practice, National University of Singapore, 2015 - 2017.
• Chief, New Initiatives and Strategic Planning, National University of Singapore, January 2008 - 2015.
• *Director, Business Information Systems Dept 1, Housing & Development Board, 2006 - 2008.
• *Director, IT Operations Dept, Housing & Development Board, 2003 - 2006.
• Head, Estate Services Systems Unit, Housing & Development Board, 1999 - 2003.
• Assistant Director, Housing Division, Ministry of National Development, 1996 - 1999 (secondment).
• Head, Financial & Accounting Systems, Housing & Development Board, 1994 - 1996.
• Team Leader, Database Development Unit, Housing & Development Board, 1991 - 1994.
• Systems Analyst/Programmer, Financial & Accounting Systems, Housing & Development Board, 1988 - 1991.
• Contracts Officer, Contracts & Admin Dept, Housing & Development Board, 1985 - 1988.

(*Mapping to current HDB appointment titles)

• British Computer Society – Member and Chartered IT Professional
• Singapore Computer Society – Senior Member
• ISACA – Member

• Digital Agility
• Enterprise Architecture
• Business Analysis & Process Improvement

• Large Scale Scrum (Course Manager)
• DevOps Foundation with BizOps (Course Manager)
• Systems Thinking and Root Cause Analysis (Course Manager)